Question 1

What is kiosk.com.bd?

Accepted Answer

kiosk.com.bd is an online marketplace: you can buy from our official store and from verified sellers in one cart.

Question 2

Who sells the products?

Accepted Answer

Each product page shows who sells it. Items marked Official Store are sold by us; others are sold by verified marketplace sellers.

Question 3

Why did my order arrive in several packages?

Accepted Answer

Each seller ships its own items, so an order with products from different sellers arrives as separate packages, each with its own tracking number.

Question 4

How is the delivery charge calculated?

Accepted Answer

Delivery is charged per seller package. If your cart has items from two sellers, you pay the delivery charge for two packages.

Question 5

How do I track my order?

Accepted Answer

Open My Orders in your account. Every package shows its status, courier and tracking number once the seller ships it.

Question 6

Which payment methods can I use?

Accepted Answer

You can pay online or choose cash on delivery.

Question 7

Can I use a coupon?

Accepted Answer

Yes. Platform coupons apply to your whole cart; a seller's coupon applies only to that seller's package.

Question 8

What happens if a seller cancels an item?

Accepted Answer

The item is marked as cancelled in your order. If you paid online, a refund for that item is started automatically.

Question 9

How do I return a product?

Accepted Answer

Contact support from your account with your order number; we will coordinate the return with the seller.

Question 10

Can I sell on kiosk.com.bd?

Accepted Answer

Yes. Register as a seller, complete verification, and your products go live after review.

Question 11

How can I contact support?

Accepted Answer

Open a support ticket from your account and our team will get back to you.

How can we help?

General